Connection help
Use this path if the VPN does not connect, disconnects quickly, or a route feels slow.
View connection checksContact
How can we help?
Get help with connection issues, account access, subscription questions, and device management for Unlimited Links VPN.
Account and devices
Get help signing in, binding a new device, or removing a device you no longer use.
View account helpSubscriptions
Find basic guidance for Pro access, renewal, restore purchases, and cancellation.
View subscription helpTroubleshooting
Connection checks
Check VPN permission
iOS must allow the VPN configuration before Unlimited Links can connect.
Try another route
If one route is slow or unavailable, choose Auto or another available region.
Refresh account status
Open the app again after sign-in or purchase so your device can refresh access.
Account and device help
- Use the same account on your devices to share Pro access.
- Free access is limited to one device and one active connection.
- Pro access supports more devices, subject to plan limits shown in the app.
- If you reach the device limit, remove an old device from the app before adding a new one.
Subscription help
- Apple in-app purchases are managed through your Apple ID.
- Use Restore Purchases in the app if Pro access does not appear after purchase.
- Subscription cancellation and refund handling may depend on Apple App Store rules.
- If your Pro access looks wrong, contact support with your account username and device ID.
Contact
Email support
For account, connection, or subscription help, contact us and include the details listed above.